top of page

TERMS OF SERVICE
OF
RE-RUNIT LLC

​

Last Updated: October 20, 2025

​

These Terms of Service (the “Terms”) govern access to and use of the services and website of Re-Runit LLC, a Minnesota limited liability company (“Re-Runit LLC,” “Re-Runit,” “we,” “us,” or “our”).

 

BY BOOKING A PICKUP, USING OUR WEBSITE, OR OTHERWISE ENGAGING ANY RE-RUNIT LLC SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MAY NOT USE THE SERVICES.

 

These Terms contain, among other things, an arbitration agreement and class action waiver that affect your legal rights.

 

1. DEFINITIONS

​

For purposes of these Terms:

​

(a) “Customer,” “you,” or “your” means the individual or entity booking, paying for, directing, or benefiting from Re-Runit LLC services.
(b) “Services” means all courier, pickup, transportation, drop-off, label-assist, QR-assist, packaging assist, in-home retrieval, and related services provided by Re-Runit LLC within the State of Minnesota.
(c) “Site” means any website, mobile site, online form, or digital interface operated by or on behalf of Re-Runit LLC.
(d) “Carrier” means any third-party shipping, mail, or parcel carrier, including but not limited to UPS, FedEx, USPS, DHL, or similar.
(e) “Retailer” means any third-party store, marketplace, or merchant to or from which returns or packages are transported.
(f) “Keep-It Refund,” “Returnless Refund,” or “No-Return Refund” means any situation where a Retailer or Carrier issues a refund without requiring the item to be returned.

 

2. NATURE OF SERVICES; NO CARRIER OR MOVER STATUS

 

2.1 Limited Intrastate Courier Services.
Re-Runit LLC provides intrastate (within Minnesota only) pickup and transport of packages, including returns to Retailers or Carriers, and related optional services as described in these Terms.

 

2.2 Not a Motor Carrier.
Re-Runit LLC operates non-commercial passenger vehicles under 10,000 lbs GVWR and is not a federally regulated motor carrier, freight company, or interstate carrier. We do not provide interstate transport.

 

2.3 Not a Household Goods Mover.
Re-Runit LLC does not provide household moving services, furniture relocation, appliance moving, or similar services. Any in-home work is limited strictly to locating, retrieving, packaging, and/or removing return packages.

 

2.4 Independent Parties.
Retailers and Carriers are independent third parties and are not agents, partners, joint venturers, or employees of Re-Runit LLC. Re-Runit LLC is not responsible for their policies, acts, or omissions.

 

3. CUSTOMER RESPONSIBILITIES

​

You represent, warrant, and agree that:

​

(a) All information provided (address, access codes, item details, value, instructions, contact info) is true, accurate, and complete.
(b) You have full authority to ship or return the item(s) and to bind any entity you represent.
(c) You will comply with all applicable laws and Retailer/Carrier requirements.
(d) You will ensure that the pickup location is safe and accessible and that all pets are secured.
(e) You will have all items ready and, unless you have purchased packaging services, properly packaged during the assigned pickup window.

​

You acknowledge and agree that Re-Runit LLC may rely on your instructions without independent verification, and Re-Runit LLC is not liable for any loss or issue arising from your incorrect or incomplete information.

 

4. LABEL ASSIST, QR ASSIST & PACKAGING

​

4.1 Label Not Purchased.


If you do not purchase Label Assist, you are solely responsible for printing, providing, and securely attaching the correct label to each item. Re-Runit LLC is not liable for:

  • Missing, incorrect, or mismatched labels;

  • Labels that detach in transit;

  • Carrier refusal, misrouting, or loss arising from labeling errors.

​

4.2 Label Assist Purchased.
If you purchase Label Assist, Re-Runit LLC will print only the label you provide electronically. Re-Runit LLC does not:

  • Generate new labels;

  • Correct or modify labels;

  • Confirm Retailer return eligibility;

  • Replace or extend expired labels.

 

You remain solely responsible for ensuring that the label you provide is correct, active, and valid.

 

4.3 QR Code Assist.
If you provide a QR code, Re-Runit LLC will present the QR code to the Carrier or Retailer. Re-Runit LLC is not responsible for invalid, expired, unscannable, or rejected QR codes, or for any refusal, delay, or denial of service by a Carrier or Retailer.

 

4.4 Packaging.
Unless you specifically purchase packaging services from Re-Runit LLC:

  • You are solely responsible for packaging items securely and adequately.

  • Re-Runit LLC has no duty to inspect, repack, or test packaging.

  • Re-Runit LLC is not liable for loss, breakage, or damage caused by insufficient, improper, or inadequate packaging.

 

5. DECLARED VALUE; CARGO LIMITATION OF LIABILITY

 

5.1 Declared Value; Customer Responsibility.
You are solely responsible for accurately declaring the value of any item for which you seek coverage.

 

5.2 Cargo Liability Cap.
UNLESS YOU HAVE PURCHASED ADDITIONAL DECLARED VALUE COVERAGE IN A SEPARATE WRITTEN AGREEMENT WITH RE-RUNIT LLC, THE MAXIMUM AGGREGATE CARGO LIABILITY OF RE-RUNIT LLC FOR ANY ORDER IS FIFTY U.S. DOLLARS (US $50.00) TOTAL, REGARDLESS OF THE NUMBER OR VALUE OF ITEMS.

 

5.3 End of Liability at Drop-Off.
Re-Runit LLC’s responsibility for any item ends immediately once Re-Runit LLC:

(a) Delivers the item to the designated Carrier or Retailer location; and
(b) Obtains a drop-off photo and/or a Carrier acceptance scan or comparable documentation.

After that point, all risk of loss passes to you, the Carrier, and/or the Retailer, as applicable.

 

5.4 Cargo Exclusions.
Re-Runit LLC shall not be liable for loss, damage, or delay resulting from:

  • Retailer or Carrier errors, refusal, or policies;

  • Weather, temperature, or environmental conditions;

  • Inherent vice, defect, or fragility in the goods;

  • Improper or insufficient packaging;

  • Incorrect labels, QR codes, addresses, or instructions provided by you;

  • Misdeclared or understated item value.

 

6. SERVICE LIMITATIONS; RIGHT TO REFUSE SERVICE

 

Re-Runit LLC may refuse, cancel, suspend, or discontinue Services in whole or in part, at any time, in its sole discretion, including where:

(a) Property conditions are unsafe, unsanitary, or inaccessible;
(b) Pets are unrestrained or pose a perceived risk;
(c) Items appear hazardous, illegal, suspicious, or prohibited;
(d) Instructions are unclear, conflicting, or inaccurate;
(e) Weather or emergencies pose a risk to persons or property;
(f) Any person on-site engages in abusive, threatening, or hostile conduct;
(g) Items exceed weight or size limits without prior written agreement.

 

Re-Runit LLC shall have no liability for declining or terminating service in such circumstances.

 

7. PICKUP WINDOWS, DELAYS & FORCE MAJEURE

 

7.1 Pickup Windows.
Pickup times are windows (ranges), not exact appointment times. Arrival times may vary.

 

7.2 Delays.
Re-Runit LLC is not liable for delays due to traffic, weather, mechanical issues, road closures, emergency conditions, or other operational factors, provided Re-Runit LLC acts in good faith and uses commercially reasonable efforts.

 

7.3 Force Majeure.
Re-Runit LLC shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to acts of God, severe weather, natural disasters, pandemics, strikes, labor disputes, civil disturbances, war, terrorism, government actions, power outages, or failures of third-party systems.

 

8. ANIMAL SAFETY

 

You must secure all animals prior to pickup. Re-Runit LLC may refuse or discontinue service if any animal appears unrestrained or poses a perceived risk. You are responsible for all pet-related injuries, incidents, or damage.

 

9. ACCESS, GATED COMMUNITIES & BUILDINGS

 

You must provide accurate access instructions, including gate codes, buzzer instructions, or security permissions. If the courier cannot reasonably access the property or contact you, the pickup may be treated as a missed pickup and fees may apply.

 

10. MISSED PICKUPS; REBOOKING FEES

 

A pickup may be deemed “missed” if:

(a) Items are not present at the specified location;
(b) Items are not packaged (where packaging was not purchased);
(c) Access is denied or blocked;
(d) Customer fails to respond to reasonable contact attempts;
(e) Pets or conditions prevent safe access;
(f) The address is incomplete or incorrect;
(g) Safety concerns arise in the courier’s reasonable judgment.

 

Re-Runit LLC may charge a rebooking or trip fee for missed pickups.

 

11. CANCELLATIONS & REFUNDS

 

11.1 Cancellations.
You may cancel without penalty up to one (1) hour before the start of the pickup window.

 

11.2 Non-Refundable Once En Route.
Once a courier has begun the route, the order is non-refundable, regardless of completion status, except where required by law.

 

11.3 No Refunds in Certain Cases.
No refunds will be issued for:

  • Missed pickups as defined in Section 10;

  • Incorrect instructions or labels;

  • Carrier or Retailer rejection;

  • Unprepared or missing items.

 

12. DOCUMENTATION & PROOF OF SERVICE

 

Re-Runit LLC may capture and retain:

  • Time-stamped pickup photos;

  • Time-stamped drop-off photos;

  • Carrier acceptance scans or receipts.

 

You agree that such documentation constitutes final, binding, and conclusive proof that Re-Runit LLC performed the Services as described.

 

13. WEBSITE USE; PROHIBITED CONDUCT

 

13.1 Use of Site.
Your use of the Site is subject to these Terms. You may not:

(a) Use bots, scrapers, or automated tools to access the Site;
(b) Attempt to test, breach, or circumvent security or authentication;
(c) Use the Site for fraudulent, speculative, or misleading bookings;
(d) Impersonate another person or misrepresent your identity or authority.

 

13.2 Intellectual Property.
All content on the Site, including trademarks, logos, text, and layout, is owned by Re-Runit LLC or its licensors and may not be copied or used without express written consent.

 

14. RETURNLESS / KEEP-IT REFUND POLICY

 

In the event a Retailer or Carrier issues a Keep-It Refund, Returnless Refund, or similar determination:

 

14.1 No Bailment or Storage Duty.
Re-Runit LLC does not become a bailee, warehouse, or storage provider, and assumes no continuing duty of care or safekeeping for the item.

 

14.2 Customer Ownership.
The item remains your property, not Re-Runit LLC’s, unless and until it is donated or disposed of under these Terms.

 

14.3 Customer Options (72-Hour Window).


Upon notice from Re-Runit LLC of a Keep-It Refund, you shall have seventy-two (72) hours to direct Re-Runit LLC in writing to:

(a) Return the item to you (subject to additional delivery and scheduling fees);
(b) Donate the item to a charity or organization of Re-Runit LLC’s choosing (no tax receipt guaranteed); or
(c) Dispose of the item.

 

14.4 Non-Response; Abandonment.
If you do not respond within seventy-two (72) hours, the item shall be deemed abandoned, and Re-Runit LLC may, in its sole discretion, donate, recycle, or dispose of the item. You hereby irrevocably waive any ownership rights or claims relating to abandoned items.

 

14.5 No Compensation.
Under no circumstances is Re-Runit LLC obligated to compensate, reimburse, or replace any item subject to a Keep-It or Returnless Refund, regardless of original purchase price or subjective value.

 

14.6 Final Decisions.
Re-Runit LLC’s decisions regarding the handling and disposition of abandoned or Keep-It items are final and not subject to dispute, chargeback, or arbitration challenge, except to the limited extent required by law.

 

15. PAYMENT, BILLING & CHARGEBACKS

 

15.1 Accurate Billing Information.
You agree to provide current, complete, and accurate billing and contact information and to promptly update such information as needed.

 

15.2 Authorization.
You authorize Re-Runit LLC and its payment processors to charge your selected payment method for all Services, fees, surcharges, and rebooking charges incurred under your account.

 

15.3 Chargebacks.
You agree not to initiate chargebacks except in good faith where you reasonably believe a charge was unauthorized. Re-Runit LLC may contest and dispute any chargeback using documentation, including but not limited to photos, logs, and communications.

 

15.4 Collection.
To the extent permitted by law, you are responsible for all costs of collection, including reasonable attorneys’ fees, incurred by Re-Runit LLC in recovering unpaid amounts.

 

16. TAMPER; CONTENTS OF PACKAGES

 

Re-Runit LLC does not open, inspect, or verify the contents of packages. You are solely and fully responsible for:

  • The legality of all items;

  • Compliance with Carrier and Retailer rules;

  • Correctness of contents versus declared description.

 

17. IN-HOME ENTRY (WAIVER REQUIRED)

 

Re-Runit LLC will not enter any dwelling, residence, or unit without a properly executed Home Entry Waiver signed by you. Couriers may withdraw from the premises immediately if they feel unsafe or uncomfortable. In-home assistance, if provided, is limited solely to retrieving or packaging return items.

 

18. INDEMNIFICATION

 

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Re-Runit LLC and its members, managers, employees, and contractors from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

(a) Your breach of these Terms;
(b) Your negligence, misconduct, or misrepresentation;
(c) Unsafe property conditions;
(d) Pets or animals on the property;
(e) Hazardous, illegal, or prohibited items;
(f) Actions or policies of Retailers, Carriers, or other third parties;
(g) Any dispute between you and a Retailer or Carrier.

 

19. DISCLAIMER OF WARRANTIES

 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

 

RE-RUNIT LLC DOES NOT WARRANT THAT THE SERVICES OR SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ALL DEFECTS WILL BE CORRECTED.

 

20. LIMITATION OF LIABILITY (GENERAL)

 

IN ADDITION TO THE CARGO LIMITATION IN SECTION 5, AND TO THE FULLEST EXTENT PERMITTED BY LAW:

 

(a) THE TOTAL AGGREGATE LIABILITY OF RE-RUNIT LLC FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES, THE SITE, OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

    (i) THE AMOUNT PAID BY YOU TO RE-RUNIT LLC FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM; OR
    (ii) FIFTY U.S. DOLLARS (US $50.00), INCLUDING ANY CARGO LIABILITY.

(b) IN NO EVENT SHALL RE-RUNIT LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

Some jurisdictions do not allow certain limitations; in such jurisdictions, the foregoing limitations apply to the fullest extent permitted by law.

 

21. ERRORS, OMISSIONS & INACCURACIES

 

Occasionally, information on the Site or in our communications may contain typographical errors, inaccuracies, or omissions (including pricing, service descriptions, availability, or scheduling). Re-Runit LLC reserves the right to correct any such errors, inaccuracies, or omissions at any time and to cancel or adjust bookings affected thereby, where permitted by law.

 

22. USER COMMENTS, FEEDBACK & SUBMISSIONS

 

Any feedback, reviews, suggestions, testimonials, or other submissions you provide (“User Content”) may be used by Re-Runit LLC for lawful business purposes, including marketing, service improvement, and publication, without compensation. You represent that you own or control all rights in such User Content and that it does not infringe any third-party rights or violate any law.

 

23. THIRD-PARTY SERVICES & LINKS

 

The Services and Site may use or reference third-party tools or services (including payment processors, mapping services, scheduling software, Carriers, and Retailers). Re-Runit LLC does not control, endorse, or assume responsibility for any third-party service, site, or content. Your use of third-party services is at your sole risk and may be governed by those third parties’ terms.

 

24. PERSONAL INFORMATION & PRIVACY

 

Your submission of personal information through the Site or Services is governed by the Re-Runit LLC Privacy Policy, as may be amended from time to time and made available on the Site. By using the Services, you consent to the collection, use, and disclosure of your information as described in that policy.

 

25. ARBITRATION AGREEMENT & CLASS ACTION WAIVER

 

TO THE FULLEST EXTENT PERMITTED BY LAW, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR THE SITE SHALL BE RESOLVED EXCLUSIVELY BY FINAL AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) UNDER ITS APPLICABLE RULES.

 

(a) Location. Arbitration shall take place in Hennepin County, Minnesota, unless otherwise mutually agreed.
(b) Individual Basis Only. YOU AGREE THAT ARBITRATION SHALL BE CONDUCTED ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
(c) Waiver of Jury Trial. YOU EXPRESSLY WAIVE ANY RIGHT TO A JURY TRIAL.
(d) Survival. This arbitration agreement shall survive termination of these Terms and your relationship with Re-Runit LLC.

 

26. GOVERNING LAW

 

These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict-of-law principles, except as preempted by federal law.

 

27. MODIFICATIONS TO TERMS

 

Re-Runit LLC may revise and update these Terms from time to time in its sole discretion. The “Last Updated” date at the top will reflect the latest version. Your continued use of the Services after any such changes constitutes your acceptance of the revised Terms.

 

28. TERMINATION; SUSPENSION

 

Re-Runit LLC may, at any time and without notice, suspend, restrict, or terminate your access to the Services or Site, in whole or in part, for any reason, including but not limited to:

  • Suspected fraud or misuse;

  • Breach of these Terms;

  • Abusive or threatening conduct;

  • Unsafe conditions;

  • Legal or regulatory reasons.

 

You remain responsible for all obligations incurred prior to termination.

 

29. SEVERABILITY

 

If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

 

30. NO WAIVER

 

No failure or delay by Re-Runit LLC in exercising any right or remedy under these Terms shall constitute a waiver thereof. Any waiver must be in a writing signed by an authorized representative of Re-Runit LLC.

 

31. ASSIGNMENT

 

You may not assign or transfer any rights or obligations under these Terms without the prior written consent of Re-Runit LLC. Re-Runit LLC may assign its rights and obligations under these Terms in connection with a merger, sale, restructuring, or other corporate transaction.

 

32. NO THIRD-PARTY BENEFICIARIES

 

Except as expressly provided herein, these Terms do not and are not intended to confer any rights or remedies upon any person other than you and Re-Runit LLC.

 

33. ENTIRE AGREEMENT

 

These Terms, together with any policies expressly incorporated by reference (including the Privacy Policy), constitute the entire agreement between you and Re-Runit LLC regarding the Services and Site, and supersede all prior or contemporaneous agreements, understandings, promises, or communications, whether written or oral.

No courier, employee, or representative of Re-Runit LLC is authorized to modify these Terms verbally.

 

34. CONTACT FOR SUPPORT

 

For assistance or questions regarding these Terms or the Services, please refer to the information and contact methods provided on the Re-Runit LLC website.

bottom of page